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Award to Grawe Insurance for excellence in customer orientation

09. February 2009. | 18:24

Source: EMportal

Grawe Austria has received an award at the annual Recommender Awards, by the Austrian Marketing Association.

GRAWE Austria received first prize in the financial sector for 2008 in the International Insurance category, with an evaluation of "excellent customer relations."

By way of random sampling, this eminent Austrian association conducts an investigation into employee quality and efficiency satisfaction in providing insurance services.

President of the Board of GRAWE Concern, Dr. Otmar Ederer remarked during the award ceremony that the award is merely a "confirmation of the employees’ quality and efficiency in providing insurance services.“

On the market of the Republic of Serbia, the Concern operates as insurance company GRAWE osiguranje a.d.o. in line with its international strategy and strategic goals, adapting to the specifics of the market and domestic economic conditions.

"As part of this Concern, we are very proud that our approach to our clients has been awarded. The community of all employees at GRAWE insurance in Serbia is gathered around the idea to raise insurance culture on this territory to the level this market deserves. For 12 years now our teams have been working on this through existing communicational channels. We strive to explain how much insurance is important, both for us and those closest to us. Customer care is the primary goal in implementing our business policy in Serbia and comes before income in an ever expressive market game”, said during the Recommender Award ceremony the President of the Board at GRAWE insurance in Serbia, Mr. Kristof Cetl.

According to his words, which are also the standpoint of all employees, client satisfaction is the key factor for competitiveness, while the slogan "Insurance is on your side" was chosen with reason.


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